7 day satisfaction guarantee
You can request a full refund of a paid plan or credit purchase when all of the following conditions are met:
- The purchase was made within the last 7 calendar days.
- You have completed fewer than 10 practice exercises since the purchase.
- You have completed no more than 1 full mock test since the purchase.
- You have used fewer than 5 AI scored submissions since the purchase.
When refunds are not granted
- Requests made after the 7 day window has closed.
- Usage above any of the thresholds listed above.
- Dissatisfaction with results or scores on the official test.
- Accounts suspended for credential sharing, abuse, or other violations of the Terms of Service.
Payment disputes
Contact us before opening a payment dispute with your card issuer. Opening a dispute without contacting us first may result in account suspension while the dispute is investigated.
How to request a refund
Email [email protected] from your registered email address with your purchase receipt. Approved refunds are returned to the original payment method, normally within 5 to 10 business days depending on your payment provider.